Customer Service

HOURS OF OPERATION

General Office Hours / M – F
7:30 am – 4:30 pm
Lobby Closed (12 Noon- 1 PM)
Closed all Major Holidays

Office Walk-in Payment / M - F
7:30  am – 12 pm
1:00  pm – 4:30 pm

Office Drive-up Payment / M – F
7:30 am – 4:30 pm

After Hours Questions & Service Troubles
Call 334-567-8404 & Leave message on Answering Machine

After Hours Emergencies Call: 334-313-0102

System & Plant Operations & Maintenance Staff / M – F
7:30 am --  4:30 pm
No Turn Ons or Reconnects after 4:30 pm 

PAYMENT  OPTIONS

Office Walk-in Payment / M – F
Cash, Check or Credit Card

Office Drive-up Payment / M – F
Cash, Check or Credit Card

Office Phone-in Payment / M – F
Credit Card (VISA and MasterCard only)

Bank Draft (Authorization Form Below)
Bank Draft Form

Online Payment Option
Click Here

PUBLIC INFORMATION AND FORMS

Utility & Miscellaneous Fees
Administrative Fees
Sewer Connection Fee
Water Connection Fee

Water & Sewer Rates
Water & Sewer Rates

Tampering Fee
Tampering Fee

All Fees and Costs are Subject to Change Without Advance Notice.

Application For Service Forms
New Service Application

Discontinue Services
Cut Off Request

Special Irrigation & Pool Usage Option
Irrigation/ Swimming Pool

Grease  Control  Policy 
Grease Awareness

Water Quality Reports  (Consumer Confidence Reports)  
Wetumpka 2024 CCR
Wetumpka 2023 CCR
Wetumpka 2022 CCR
Wetumpka 2021 CCR
Wetumpka 2020 CCR
Wetumpka 2019 CCR
Wetumpka 2018 CCR
Wetumpka 2017 CCR